Sales & Returns
We make every effort to fully satisfy our customers—that's just good business.
Ready-Made Items Ordered From Robe-Experts.com
Items ordered from our website
- You have 10 days from the day you receive your order to contact us about a return.
This is a reasonable amount of time to ascertain the fit and suitability of your purchase.
We cannot process a return or exchange after 10 days.
- Items to be returned must have original tags attached and not be worn except to check for fit. If the tags have been removed, the garment is considered used and cannot be returned. Garments returned without tags attached will be refused at the warehouse.
How to Make a Return
Call us first and let us know what you wish to return. We like to handle returns over the phone because of the high value of our garments.
Within 24 hours, an email message will arrive from Robe Experts containing 1) A Return Packing List document to print and include inside the return carton and 2) Instructions and links to easily print and attach the pre-paid UPS label. We will deduct a $12 return label fee from your credit. Returns must be shipped using our label so they can be tracked through the shipping and return process. Do not ship returns through the U.S. Postal Service.
When trying on a garment for the first time to check for fitPlease be careful of excessive makeup around the neck and wrists or strong perfume / cologne. These substances transfer easily to the collar or cuff of the garment and may render the garment non-saleable and non-returnable—especially any light colored garment (white).
Custom Made Garments
To Cancel a Custom order:
On Custom made items, you have 10 days to cancel your order from the time the order is placed. After 10 days, the order has entered production, material has been cut and we are committed for the item.
Custom items non-returnable:
Since custom products were made exclusively for you and we cannot re-sell them, they are non-returnable except in cases of material defect. If you have received damaged, defective, or incorrectly shipped merchandise, please contact a Robe Experts representative.
Robe Experts will ship judicial garments to valid government agencies (U.S. Federal, State, County or City municipalities) upon receipt of a signed purchase order. Please send the purchase order to the fax number below. We will fax back an invoice that includes our nominal shipping charge. Your garment will ship immediately and Robe Experts will extend 30-day terms. This billing arrangement is for governmental agencies only.
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