When will my order ship?
Most ready-made items leave our warehouse the next business day. Please allow for additional transit time by the carrier. Custom made orders generally ship in 5-7 weeks. Online orders ship only to the contiguous 48 United States.
Where will my order ship from?
All our orders ship from the Chicago area, so deliveries to EST, CST and MST time zones will usually be delivered in 2-3 business days—PST time zone orders are usually delivered in 4 business days.. Severe weather may cause additional delays, so please order early.
How will my order ship?
All orders ship by United Parcel Service (Ground) for reliable and trackable delivery. If you need it faster, we can ship by UPS 2nd Day Air, Next Day Air or FedEx Priority Overnight, but only via a phone order. Air shipping is very expensive and we do not want to either overcharge or disappoint due to an unforeseen delay, so we will provide an accurate quote on AIR shipping charges. Contact us for a quote. In some cases we may change the shipping method to USPS Priority 2-Day shipping if the order is small and the change in shipping will provide faster delivery.
Our online site accepts shipping to the contiguous 48 United States only. Any other country, U.S. posession, APO or FPO will need to be quoted via email or phone. This is necessary due to the myriad of shipping costs and methods that are too complicated to handle online. We do not want to undercharge or overcharge for transportation—it's just not fair for either party. Please contact us at the email address or phone number below. We will need your country and shipping address includng postal code to provide a quote. Shipping time can be between 12-20 days, so please plan ahead.
Nearly every country imposes import duties, fees, VAT and other assessments on imports of merchandise (TAXES). Robe Experts will not be responsible for the payment of import taxes, nor provide an advance estimate of import tax. Import tax liability rests solely upon the purchaser. Therefore, we suggest you contact your local customs office and request an estimate of taxes based upon the total dollar amount of the sales quote provided to you by Robe Experts.
In the event that the size you specified in your order proves not to be the best fit and a return is requested, Robe Experts will not credit for return shipping fees or credit the original import taxes that may have been paid by you.
Falsification of Documents
All international shipments will be marked as Merchandise on the required customs form with the actual amount of the sale reported on said forms. Robe Experts will not be a party to falsifying any customs declaration by marking the transaction as a Sample or Gift. Robe Experts will never intentionally undervalue the sale amount in an attempt to reduce any taxes that may be imposed by the receiving country.
How to reach us
> By Email
> By Phone: 1-800-421-8906
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